Frequently Asked Questions
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What areas does Royal Fiberglass Pools of NY serve?
Royal Fiberglass Pools of NY is based in Tully, NY and serves residential and commercial customers throughout Central New York and the Northeast, including the Skaneateles, Fayetteville, Ithaca, and Cazenovia areas, with installations completed throughout the Northeast and parts of Canada.
*Currently Within a 3-3.5 hour radius from Tully since 2020, but have pools installed in a 6 hour radius from Tully
How long has Royal Fiberglass Pools of NY been in business?
Royal Fiberglass Pools of New York is a family-run business that has been installing pools since 1989 years. Founder Jason James has specialized in fiberglass pool installation for close to 40 years and has personally overseen the setup of more than 2,000 pools.
Why does Royal Fiberglass Pools of NY install fiberglass pools instead of vinyl or gunite?
The company's founder chose fiberglass pools over vinyl and Gunite because of their low-maintenance and long-lasting benefits. Fiberglass pools generally require fewer chemicals, retain heat better, install faster, and offer long-term savings compared to other pool types.
Can a fiberglass pool be installed inside an existing vinyl or gunite pool?
Yes. Royal Fiberglass Pools of NY has extensive experience installing fiberglass pools inside existing vinyl pool shells, inside old Gunite pools, inside existing foundations, and even in locations with a high-water table.
What pool brands and models does Royal Fiberglass Pools of NY offer?
The company installs Latham swimming pool models in a range of sizes, including small models such as the Delray, Jamaica, Milan, Bermuda, and St. Lucia; medium models such as the Axiom 14, Laguna, Claremont, Olympia 14, and Valencia; and large models such as the Axiom 16, Cancun, Barcelona, Lake Shore, and the large diving pool models Monaco and Synergy Grand.
Does Royal Fiberglass Pools of NY sell hot tubs as well as pools?
Yes. In addition to fiberglass pool installation, the company offers hot tubs and maintains a hot tub gallery and (remove “also”) carries pre-owned hot tub inventory that changes regularly.
Is financing available for a new pool or hot tub?
Yes. Royal Fiberglass Pools of NY offers financing options for customers, including access to LightStream pool loans, to help make a new pool or hot tub more affordable.
How do I get pricing on a pool or hot tub?
Pricing inquiries can be sent by email to JJames@RFPools.com, or you can call the showroom directly. The company periodically runs seasonal promotions and pricing specials, so it's worth checking current offers when you reach out.
Do I need an appointment to visit the showroom?
Walk-in inquiries are welcome, but the company highly recommends calling ahead to schedule a sales appointment. This helps guarantee that the right team member is available to spend the appropriate amount of time reviewing pool and hot tub options with you.
What are Royal Fiberglass Pools of NY's business hours?
Hours vary by season. During the pre-season period (roughly late February through early April), the showroom is typically open Wednesday through Friday, 9am–4pm, and closed Sunday, Monday, Tuesday, and Saturday. Once the regular season resumes, hours are generally Monday–Friday 9am–4pm and Saturday 9am–12pm. The showroom is also closed around Memorial Day, Independence Day, and Labor Day. Since hours can change seasonally, it's best to call ahead to confirm current hours.
How can I contact Royal Fiberglass Pools of NY for sales or service?
For sales inquiries, email JJames@RFPools.com. For service needs, email smuncy@royalfiberglasspoolsofny.com. You can also call 315-696-8600 (extension 105 for service or extension 108 for sales) or toll-free at 1-800-825-SWIM (7946).
Where is Royal Fiberglass Pools of NY located?
The showroom is located at 513 Route 281, Tully, NY 13159.
Can I order a product over the phone and pick it up later?
Yes. Customers are welcome to call ahead to order and pay for a product. The team will process the order and have it ready for pickup during regular business hours, unless other arrangements are made.
What forms of payment does Royal Fiberglass Pools of NY accept?
The company accepts Visa, MasterCard, American Express, Discover, debit cards, money orders, cash, and checks. (no financing inhouse)
Where can I see examples of completed pool installations?
You can view completed projects in the online Pool Gallery and Video Gallery, browse a Before & After page showing pool transformations, and read customer testimonials from past clients throughout New York and Pennsylvania.
